Getting help & response times

The fastest way to get help is right inside the app.

The support button

Open the support button (bottom-right on the web, or Contact support in the mobile app's Profile). From there you can:

• Open a ticket — describe your issue and we'll reply by ticket + email. You'll see the conversation and our replies in the same place.
• Use live chat — on Business and Enterprise plans, when an agent is online you can chat in real time; the button shows whether an agent is currently available.

Response times

Your plan sets our target first-response time:

• Starter — within 48 business hours
• Professional — within 24 business hours
• Business — within 8 business hours
• Enterprise — within 2 business hours, plus a dedicated contact

Higher plans also get priority routing, so your tickets are answered ahead of lower tiers when we're busy.

Before you write

Many questions are answered right here in the help center — try searching at the top of this page first. If you still need us, the support button is one click away.